Shipping & Returns

Shipping Information

We are committed to ensuring your order reaches you in a timely and efficient manner. All orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey.

We offer several shipping options to meet your needs. Standard shipping typically requires 5-7 business days for delivery. For faster delivery, we provide an expedited shipping service, which generally takes 2-3 business days. Please note that these timeframes are estimates and commence from the date of dispatch, not the date of order placement. Delivery times may be subject to carrier delays, especially during peak seasons or due to unforeseen circumstances.

Shipping costs are calculated at checkout based on the selected service level, your delivery address, and the total weight of your items. We occasionally offer promotional free shipping, which will be clearly advertised on our website.

Returns & Exchanges

We want you to be completely happy with your purchase. If you are not satisfied, you may return most full-priced items in new, unused condition with original tags and packaging within 30 days of delivery for a refund or exchange. The return process must be initiated through the returns portal on our main website.

To be eligible for a return, your item must be in the same condition that you received it. It must not be worn, altered, washed, or damaged. Intimate apparel, swimwear, and items marked as final sale are not eligible for return due to hygiene reasons. Proof of purchase or order number is required for all returns.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment. Please note that the cost of original shipping is non-refundable, and you are responsible for the return shipping costs unless the return is due to our error, such as a defective or incorrect item.

For any further questions regarding our shipping or return policies, please visit the customer service section of our primary website for comprehensive support.